Price Promise Terms and Conditions
Effective Date: 22nd October, 2024
At LEDSpace, we are committed to providing our customers—including both individuals and businesses—with the best possible prices on our LED strips and ancillary products. Our "Price Promise" ensures that all quotes provided by our sales staff are covered by this promise.
1. Eligibility Criteria
The Price Promise applies under the following conditions:
a. Like-for-Like Product: The product must utilise the same technology or have similar specifications and performance characteristics, even if it is a different brand. For example, comparisons should be between SMD strips and SMD strips or COB strips and COB strips. Comparisons between different technologies (e.g., SMD strip vs. COB strip) are not eligible.
b. UK-Based Competitors: The lower-priced product must be offered by a retailer based in the United Kingdom with a physical storefront or an online presence registered in the UK. Products from non-UK-based companies are excluded.
c. Availability: The competitor's product must be in stock and available for immediate purchase and delivery to the general public.
d. Verifiable Price: The lower price must be publicly advertised and verifiable at the time of the quote. Private sales, membership clubs, and auction websites are excluded.
2. Exclusions
The Price Promise does not apply to:
a. Promotions and Sales: Competitor prices during sales events, promotions, clearance, liquidation, or special offers.
b. Bundled Offers: Products sold as part of a package or bundle with other products or services.
c. Errors and Misprints: Prices that result from typographical errors or inaccuracies on competitor websites or advertisements.
d. Custom or Special Orders: Products that are custom-made or specially ordered.
Note: This exclusion does not apply to soldering and cutting services, which may be eligible under the Price Promise.
3. How the Price Promise Works
When you receive a quote from our sales staff, it is automatically covered by our Price Promise:
a. Automatic Coverage: All quotes provided by LEDSpace sales staff include the Price Promise guarantee without the need for a special request.
b. Lower Price Evidence: If you find a lower price elsewhere that meets our eligibility criteria, please inform your sales representative within 3 working days of receiving our original quote and prior to making your purchase.
c. Verification: Our team will verify the competitor's price and adjust your quote accordingly if all conditions are met.
4. Price Adjustment
If the lower price is verified and meets all the criteria:
a. Price Match: We will match the competitor's price for the eligible product in your quote.
b. Quote Validity: The adjusted price will be valid for 7 days from the date of the adjusted quote.
5. Limitations
a. Pre-Purchase Requirement: The Price Promise is only applicable prior to completing your purchase and cannot be applied retrospectively to completed purchases.
b. Non-Transferable: The Price Promise cannot be transferred or assigned.
c. Combining Offers: Cannot be combined with any other LEDSpace promotions, discounts, or offers.
d. No Post-Purchase Adjustments: We will not refund the difference between our price and a competitor's price after you have completed your purchase.
6. General Conditions
a. Right to Decline: LEDSpace reserves the right to decline any price match that does not meet these Terms and Conditions or involves suspected fraud.
b. Policy Changes: We reserve the right to modify or discontinue the Price Promise at any time without prior notice.
c. Final Decision: All decisions made by LEDSpace regarding the Price Promise are final.
7. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. This means that any disputes or legal issues arising from these terms will be handled according to the legal system of England and Wales. Any legal proceedings must be conducted within the courts located in England and Wales, which have exclusive jurisdiction over such matters.